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Address Change - Potential Fraud Report
Product Info Sheet
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Provides an efficient way to identify potential fraud activity related to address changes.
It creates an output record that contains the previous address field information as well as the new address. This file can then be used as input to a batch process to create an address change letter for both the old and the new addresses. The entire process does not require any change to the normal front office operations. This process satisfies the normal requirements of both internal and external auditors.
- Features:
- Looks for accounts that have an address change and one or more of a set of secondary transactions or data changes within a certain number of days of one another.
- Secondary transactions or data changes:
- Signs up for eStatements by setting a specific Member Level Control Flag.
- Signs up for Bill Pay by setting a specific Member Level Control Flag.
- Adds or changes a joint owner.
- Orders a new or existing ATM, debit or credit card.
- PINN command used to change the Call24 or Home Banking PIN.
- Overall member share account balances reduced by a defined amount during
the specified period.
- A cross account transfer takes place.
- Reads through monetary and data change history to identify the accounts that qualify
as potential fraud items based on specified criteria
- Control Card options:
- Date of run
- Number of days from address change to identify secondary transactions
- Control flag for eStatements
- Control flag for Bill Pay
- Net amount in overall balance reduction during the period
- Report zip code only changes (Y or N)
- The report generated includes:
- All the fields that were changed in the address change transaction.
- All available phone numbers and the previous phone number, if it was changed
during the period.
- All the secondary transactions that occurred during the period.
Sample report:
