Products

These products have been developed to streamline your workflow on the Spectrum System. We are continually developing new business solutions for your operational needs and constantly improving the products we offer here.

 

We want to be your vendor of choice for developing custom solutions. If you have a specific need not listed below, the solution you are looking for may just be a phone call away. Please contact us and let us help you.

 

Select a product group below to view a list of available products offered.

 

· ACH
  • ACH Database Maintenance Utility more »
  • ACH Exception Processing Efficiency Package
  • ACH NOC Automation Program
  • ACH pre-edit program
  • ACH XREF-FILE create/update for changed account
  • ACH XREF-FILE.ENTRY-DATE update
  • Format tagfile and report for ACH - file format for OFAC
· Address Change
· Branch Automation
· Card (ATM/Debit/Credit)
· Extract
· Fee
· Instant Issuance
· Interface
· Notices/Statements
· Operational
· PIN
· Rate/Limit Changes
· Reports
  • ACH Exception Processing Efficiency Package
  • Address Change - Audit Control Letter Automation more »
  • Address Change - Potential Fraud Report more »
  • Address Comparison - Third Party
  • American Express Travelers Checks Extract
  • Creat collections and flag 13 reports
  • Custom Management Statistics Report
  • Drawer Adjustment Report
  • Format Tagfile and report for ACH - file format for OFAC
  • Insurance Penetration Tracking
  • Lease Payment Summary
  • Loan Package Investor Reconciliation
  • Loan Totals Report
  • MRM Statistical Report
  • Partial Payment Report
  • Reports daily deposits and disbursements
  • Risk Report
  • Sales Tracking and Productivity
  • Share Excess Balance Report
  • Teller Statistics Report
  • Transaction Reporting Summary
· Risk Management
· Spectrum Deconversion
· Transaction Activity
· Utilities
  • ACH Database Maintenance Utility (maintenance) more »
  • ATM Record Purge Program (maintenance)
  • Branch Reassignment based on ZIP code (maintenance)
  • Commander (data change)
  • Convert File Record Format Utility
  • Cross Reference Utility
  • Database Update Utility more »
  • Decode Member PIN
  • Format tagfile and report for ACH - file format for OFAC (tagfile)
  • IRA Plan Conversion
  • Load Log
  • Memo Orphan - ID and purge orphaned memos (maintenance)
  • Memo Update Utility (data change)
  • Multiple Tagfile Processing Utility (tagfile)
  • NACHA - Format File Fix Program (maintenance)
  • Tag Split Utility (tagfile)
  • Tagfile Resequencing Utility (tagfile)
  • Tagfile Utility (tagfile)
· In The Works

Card Activation-Audio Response System

 

Problem Solved is in the initial stage of developing a stand-alone audio response-type Card Activation product. This product will integrate with Spectrum through Pathways and will provide improved member service as well as cost savings to the credit union.


For many years we have offered a card activation product that allows members to activate their cards using a Call24-based interface. However, this new product  allows us to offer the additional options and functions clients have wanted.


This new solution provides the advantage of true two-way communication between Spectrum and the member activating their card. The activation system will inform the member, during the call, whether or not the activation was successful.


Activation using CallerID validates the member if they are calling from their home phone. If they are not calling from home, the system will ask for additional information to verify they have authorization to activate the card.


In addition to card activation, we will offer the ability to report a card as lost or stolen. For some clients this option will allow the product to pay for itself in a fairly short period of time.

 

If you want a better way to activate cards, call us at 707-451-2611.